How HollyWin Handles Your Personal Data
Last updated: 25.10.2026
This policy explains which personal data we handle when you visit HollyWin, create an account, play, make a payment or write to us. "We", "us" and "our" mean HollyWin; "you" means a visitor or an account holder. Please read it alongside our terms and conditions.
1. Where This Policy Applies
The policy covers our games lobby, cashier, account area and support channels. It applies on desktop, in our apps for iOS and Android and in the mobile browser, from your first visit for as long as you use our services.
2. Data You Give Us When You Sign Up
Sign-up usually asks for an e-mail address, a password and a phone number. The form typically asks for your country and the currency of your account as well. An 18+ confirmation is usually part of it too. We usually confirm your phone number before a payout as well.
3. Identity and Address Documents
Identity verification takes place before your first withdrawal. For this check we typically ask for proof of identity and proof of address. As a rule, we also request proof that a payment method belongs to you. Documents are usually uploaded in your account. We use them to confirm who you are and that a payout reaches the right person.
4. Payment and Play Data
When you deposit or withdraw, we process the method, the amount, the currency and the time of each transaction. This applies to cards, bank transfer, e-wallets, vouchers and crypto alike. During play, we record bets, results and bonus progress, because a bonus can only be settled once its wagering has been tracked. The same record lets us answer questions about a past transaction or game round.
5. Messages You Send Us
Our live chat is open around the clock, and we also answer by e-mail. We may keep a conversation so that an agent can pick up an earlier request without asking you to repeat it. Please never send passwords or full card numbers in a message.
6. Why We Use Personal Data
We use personal data to:
- open and run your account;
- process deposits and withdrawals;
- verify your identity;
- apply bonus terms and track wagering;
- answer your messages;
- detect fraud and misuse of accounts;
- meet obligations that the law places on us.
7. Who Receives Personal Data
Payment providers receive the details needed to carry out the transactions you request, such as a card payment, a bank transfer, an e-wallet payment or a crypto transfer. Service providers who help us run our platform may process data on our behalf for the purposes listed above. Data may also be passed to authorities where the law requires it.
8. How Data Is Protected
Data sent between your device and our services is typically protected with SSL encryption. You can strengthen that protection yourself: choose a password that you use nowhere else, keep your login private and sign out on shared devices.
9. How Long Data Is Kept
Personal data is kept while your account is open. After closure, we may keep it for longer where the law requires it or where it is needed to settle an open matter, such as a pending payment.
10. Your Rights
Depending on the law that applies to you, you may have the right to ask which personal data we hold about you, to have it corrected, to have it deleted or restricted, to object to certain uses and to receive a copy of it. To exercise any of these rights, write to us through live chat or by e-mail. If you are not satisfied with our answer, you can raise a complaint with the data protection authority of your country.
11. Minors
Our services are for adults 18+ who have reached the legal age in their country. An 18+ confirmation is usually part of sign-up. If you believe a minor has opened an account, write to us so that we can look into it.
12. Changes to This Policy
We may update this policy when our services or legal obligations change. The date at the top of this policy shows when the current version was published.