HollyWin in Short: Who We Are and How Play Works With Us
HollyWin is an online casino with more than 9,000 games, a live casino and a welcome package spread over your first four deposits. We accept cards, bank transfer, e-wallets, vouchers and crypto, and our live chat is open around the clock. Below, we set out how the account, the offers, the cashier and the identity check fit together.
Playing HollyWin on Your Phone
We offer apps for iOS and Android, and HollyWin also plays in the mobile browser. You usually get the app through a link or QR code that we provide. As a rule, our full game range is available on a phone screen as well. The cashier typically works on mobile too.
Opening Your Account
Sign-up usually asks for an e-mail address, a password and a phone number. The form typically asks for your country and currency as well. EUR and USD are among our account currencies, and choosing EUR shows amounts in euros. You usually accept our terms during sign-up. An 18+ confirmation is typically part of the form too.
How Our Offers and VIP Programme Fit Together
Welcome package across four deposits
Our welcome package runs over your first four deposits and adds up to €15,000 plus 350 free spins in total. The first deposit brings 100% up to €2,000 plus 200 free spins, the second 100% up to €3,000, the third 50% up to €6,000 plus 150 free spins and the fourth 100% up to €4,000. Each stage needs a minimum deposit of €20 and has its own code: FIRST, SECOND, THIRD or FOURTH. Wagering is 40x, typically on the bonus amount. Each bonus stays valid for 7 days.
A different offer each day of the week
We run a different offer on each weekday plus the weekend. Monday brings a reload of 30%, 50% or 100% up to €500, and Tuesday adds a free-spin reload. Daily cashback completes the line-up.
VIP programme
Our VIP programme comes with higher withdrawal limits. Entry usually starts at €2,500 in total deposits.
Writing to Our Support Team
Our live chat is open around the clock, and we also answer by e-mail. A chat usually starts with a bot before a human agent takes over. Our help centre typically answers common questions. Support is usually available in English and German.
In your first message, give the e-mail address linked to your account and describe what happened and when. For a payment question, add the method and the amount.
How We Keep Our Figures Accurate
Figures with their conditions
We state every amount in euros. Where a rule has a base, we name it, so wagering always appears together with the amount it applies to.
Labelling what can vary
Some details depend on the account or the offer. In those cases we write "usually" or "typically" rather than presenting the detail as fixed.
Why HollyWin Exists and Who It Suits
For adults who like a large lobby
HollyWin is for adults 18+ who have reached the legal age in their country and want slots, jackpot games, instant-win titles and a live casino in one place.
For players who pay in different ways
Cards, bank transfer, e-wallets, vouchers and crypto all sit in one cashier.
The People Behind Your Account
Our support agents
Our support agents staff the live chat at all hours and answer e-mails on everything from bonus terms to payments and verification.
VIP managers
VIP members typically get a personal VIP manager.
Game Categories Compared
| Category | What it includes | Good to know |
|---|---|---|
| Slots | Typically Bonus Buy, Megaways and Hold and Win formats | Slots typically count 100% towards wagering |
| Live casino | Blackjack, roulette and baccarat tables, and as a rule live game shows | Table and live games typically count 5% |
| Jackpot games | Jackpot titles beside the regular slot range | HollyWin Million by BGaming is, as a rule, our exclusive slot |
| Instant-win and crash | Short rounds that settle quickly | Part of the same lobby of more than 9,000 games |
Pragmatic Play and NetEnt are among our studios. Evolution typically supplies live tables. Play'n GO, BGaming and Hacksaw Gaming are usually among our slot studios as well. Demo play is usually available too.
Payment Methods and What Each Does
| Method group | Methods | How we use it |
|---|---|---|
| Cards and phone wallet | Visa, Mastercard, Apple Pay | Deposits from €20, credited instantly |
| Bank transfer | Bank transfer | Deposits and withdrawals; the slowest payout route |
| E-wallets | MiFinity, Skrill, Neteller | Deposits credited instantly; MiFinity is also one of our payout routes |
| Voucher | Neosurf | Prepaid deposits, credited instantly |
| Crypto | Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin, Tether, Cardano, Tron | Deposits and withdrawals; crypto deposits typically get a 5% extra |
We charge no fees on deposits or withdrawals; banks may charge on bank transfers. The minimum withdrawal is €20. E-wallet and crypto withdrawals are usually completed within about 24 hours. Each deposit typically needs to be wagered once before a withdrawal.
When We Verify Your Identity
Identity verification takes place before your first withdrawal. Here is what the check involves:
- Verification is usually not needed to register or deposit.
- We typically ask for proof of identity and proof of address.
- Proof that a payment method belongs to you is, as a rule, part of the check as well.
- Documents are usually uploaded in your account.
- Checks are typically completed within 72 hours.
- We usually confirm your phone number before a payout as well.
- Verifying early typically spares you a delay on your first payout.